Cancellation policy

Subscriptions

When you purchase a subscription you’ll receive repeat deliveries based on the subscription duration and frequency you select.

Your payment details will be stored securely and you’ll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration.

By enrolling in a subscription, you authorize us to automatically charge your payment method for each recurring delivery until you cancel. You can also update your delivery address, postpone your delivery by up to two consecutive months, and update your payment details — all accessible within your Account section.

Please note: All subscription orders already include built-in discounts based on the delivery frequency selected. Because of this, subscription pricing cannot be combined with any additional promotions, discount codes, or special offers.

Subscription Cancellation

You must cancel, skip, or pause your subscription at least 3 days before your next scheduled billing date to prevent that cycle’s charge. Cancellations submitted fewer than 3 days before billing will not stop the upcoming charge, and the order will be processed and shipped as scheduled.

Cancellation must be completed through your account Subscriptions section. Verbal or phone requests are not considered an effective cancellation unless confirmed in writing by our team with a stated effective date.

If you need assistance, our team is available via live chat during business hours or by email at hello@skinlovecream.com.

Already-Placed Orders

Once an order has been placed or is in processing status, it cannot be canceled or refunded. An order is considered processed once payment has been captured and sent to fulfillment.

If a cancellation request is received after an order has been processed, the cancellation will apply only to future orders — the already-processed order remains valid, billed, and non-refundable, regardless of when the cancellation request was submitted.

If you believe an order was placed in error, you may submit a request to hello@skinlovecream.com — however, emailing a request does not guarantee cancellation. If the order has already been processed or shipped, it will be fulfilled as placed.

Upcoming Order Notifications

We send a reminder email before each upcoming order is charged, giving you time to review, modify, skip, or cancel before the order is placed. It is your responsibility to review this notice and act before the 3-day cancellation deadline above. Once an order is billed, it cannot be canceled.

Subscription Order Returns

All subscription orders are non-returnable and non-refundable. Due to the recurring nature of subscription services and advance inventory allocation, we are unable to accept returns or issue refunds for these orders.

By completing a subscription purchase, customers acknowledge that they have reviewed and agree to these terms, including the 3-day cancellation deadline, and that charges made prior to a valid cancellation being completed are authorized and final.

If you believe you were charged in error, you agree to contact us at hello@skinlovecream.com before initiating a dispute or chargeback with your card issuer, so that we may review your account and cancellation records directly.

Skin Love Cream is not responsible for disputes or chargebacks resulting from late or unsubmitted cancellation requests. All orders are shipped to the address provided at checkout and are considered valid once tracking information is issued.

See our Returns Policy for more details.