Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email hello@skinlovecream.com

How can we help?

FAQ

About Our Store

What makes your store different from other online retailers?

Our store specializes in curating high-quality, clean and medical-grade skincare products from trusted brands. Each product is hand-selected by our expert team, who thoroughly review the ingredients to ensure they meet our stringent standards for efficacy and safety before they reach our shelves.

Are your products authentic?

Yes, all of our products are 100% authentic. We are an authorized reseller for every brand we carry, which means you can shop with confidence knowing you’re getting genuine products directly from the manufacturers.

Product Selection

How do you choose the brands and products you sell?

Our expert team carefully selects each brand and product based on rigorous criteria, including ingredient quality, clinical effectiveness, and brand reputation. We prioritize products that align with our commitment to promoting skin health and overall wellness.

Do you offer medical-grade skincare products?

Yes, we specialize in cleans & medical-grade skincare, providing products that are formulated to deliver powerful, clinically proven results. These products are often used and recommended by dermatologists and skincare professionals.

Ordering & Shipping

How do I place an order?

Ordering is simple! Browse our collection, select the products you love, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll enter your shipping and payment information. Make sure your shipping address is correct, so you won’t miss your package!

How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Shipping times vary based on your location and carrier workload, but most orders are delivered within 3-7 business days. You’ll receive a tracking number once your order has shipped.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with a product, you can return mostly any product within 30 days of purchase for a store credit, as long as it’s unused and in its original packaging. Please note some products are non-terurnable. Please review our return policy for more details.

How do I start a return?

To initiate a return, please contact our customer service team with your order number and the reason for your return at hello@skinlovecream.com . They’ll guide you through the process and provide you with a return shipping label.

Rewards Program

How do I sign up for the rewards program?

Signing up for our rewards program is easy! Simply sign up for our Skin Love Cream and subscribe to our Newsletter to receive all the benefits directly by email. You can also create your rewards account here.

How does the rewards program work?

Our Beauty Knick-Knacks rewards program allows you to earn points with every purchase, which can be redeemed for discounts on future orders. Here’s how it works:

  • Earn 1 point for every $1 spent.
  • Redeem 1,000 points for $100 off your next purchase.
  • Redeem 500 points for $50 off your next purchase.
  • Redeem 200 points for $10 off your next purchase.
How can I redeem my points?

Once you've accumulated enough points, you can redeem them at checkout for discounts on your purchase. Your available points and rewards will be visible in your account dashboard.

If you have any questions regarding the rewards program, please contact us at hello@skinlovecream.com, and our team will be happy to assist you.

Get in touch

Have questions about your order, or a general enquiry?