Most orders are processed the same day or the next business day.

Subscription orders may require up to two business days to process. Processing may take longer during major promotions, holidays, or for unusually large orders.

Standard delivery typically takes 2-8 business days after fulfillment. Delivery timing depends on the destination and current USPS or UPS workload.

Weekends and holidays are not included. Severe weather, transportation interruptions, and other circumstances outside our control may also affect delivery.

Standard shipping is complimentary on U.S. orders of $50 or more.

For most U.S. orders under $50, standard shipping is $7.95. Orders shipped to Alaska or Hawaii have a flat shipping rate of $9.95 and may require up to 14 days for delivery.

Address changes must be requested within 45 minutes of placing your order.

Email hello@skinlovecream.com with the subject line "URGENT: Address Change" and include your order number and complete corrected address.

After 45 minutes, the order enters processing and cannot be edited, redirected, intercepted, or canceled. Skin Love Cream is not responsible for loss or misdelivery caused by an incorrect or incomplete address entered at checkout.

Check the tracking link in your shipping confirmation email for the latest update.

If the package has missing scans or has exceeded the expected delivery window, email hello@skinlovecream.com with your order number. We will open an investigation with the shipping carrier when appropriate.

A refund or replacement can only be issued after the carrier completes its investigation and confirms that the package is lost or undeliverable. If the carrier confirms that the package is still in transit or out for delivery, the order remains active.

First, check all entrances, mailrooms, parcel lockers, reception areas, and with other members of your household or nearby neighbors.

If the package still cannot be located, email hello@skinlovecream.com with your order number. We can request available delivery confirmation, including photographic proof and GPS or GEO-location information.

Once delivery to the address entered at checkout is confirmed, the order is considered delivered. Skin Love Cream (SLC) is not responsible for packages lost, stolen, or mistakenly taken after confirmed deliver

Please email hello@skinlovecream.com within seven days of delivery and include:

• Your order number
• A clear photo of the damaged product
• Photos of every side of the exterior shipping box
• A clear photo of the shipping label
• Photos of the interior packaging and all affected items

Keep the product, shipping box, and all original packaging while your claim is being reviewed. Refunds or replacements cannot be issued without photographic evidence showing the damage or defect.

Once the documentation is received, our team will review the claim and provide the appropriate resolution.

Email hello@skinlovecream.com within seven days of delivery. Include your order number and photos of everything received, the interior packaging, exterior shipping box, and shipping label.

Our team will review the fulfillment records and provide the appropriate resolution.

Products may be shipped separately to help your order arrive sooner. Certain items may also ship directly from one of our authorized distribution partners.

If your order is divided into multiple shipments, you will receive separate tracking information for each package.

Refused, unclaimed, or abandoned packages are subject to a $10 non-delivery fee for regular orders and 20% restock fee for wholesale orders. Shipping charges for sending or returning the package are not included in any eligible store credit.

If the package is lost or discarded because it was not collected within the required timeframe, a refund will not be issued.